Welcome to our FAQs page.
Got questions? We’ve got answers! Browse through our FAQs to find quick and clear information about our services, vehicles, and processes.
Does WTEWHEELS own the cars I see online, or are they owned by others?
We sell a mix of vehicles:
- Some are directly owned by WTEWHEELS carefully sourced and inspected by our team.
- Others are listed by trusted third-party sellers or dealerships that meet our quality standards.
How do you choose the cars that you sell?
We select vehicles based on strict criteria to ensure quality, value, and customer satisfaction. Factors we consider include:
- The car’s condition and mileage.
- Vehicle history reports (e.g., accident and maintenance records).
- Popular demand and market trends.
Each car undergoes a thorough inspection process before being listed.
Are the cars inspected before being listed?
Yes, all our vehicles undergo a thorough inspection to ensure they meet safety and quality standards. For used cars, we provide detailed inspection reports and vehicle history reports to give you complete peace of mind.
What’s the difference between a new car and a certified pre-owned car?
- New Cars: These are factory-fresh vehicles with no previous ownership.
- Certified Pre-Owned (CPO) Cars: These are used cars that have passed a rigorous inspection and meet specific manufacturer standards. They often come with warranties and added benefits.
What should I look for when buying a used car?
When buying a used car, consider:
- The vehicle’s condition (interior, exterior, and under the hood).
- Mileage and service history.
- Ownership records or car history reports (e.g., accidents, major repairs).
- Warranty or post-purchase service options.
Our team provides detailed inspections and verified history reports for all used cars.
Can I buy a car entirely online without visiting a showroom?
No! Our platform does not support digital purchases. You schedule a test drive and then move to our garage to complete the buying process.
What’s included in the price I see online?
The online price generally includes the car’s base cost. Additional fees, such as taxes, registration, and optional services (e.g., extended warranty), will be itemized at checkout.
What are your payment options?
We accept a variety of payment methods, including:
- Bank transfer.
- Credit/debit cards (for deposit payments).
- Financing through our trusted partners.
- Cash payments (for full vehicle purchases).
For financing, our team will guide you through the process and offer suitable options.
Do you offer financing or installment payment plans?
Yes, we offer flexible financing options tailored to suit different budgets. Our finance team works with reputable lenders to provide competitive interest rates and terms. Contact us to learn more about pre-approval requirements.
Can I use finance alternatives to purchase a used car?
Yes, we offer financing for both new and used cars. Our financing options include competitive interest rates and flexible repayment terms.
Are your prices negotiable?
Our pricing is typically competitive, reflecting the value of the vehicle and its market demand. However, special deals or discounts may be available based on promotions, trade-ins, or bulk purchases. Feel free to reach out to us for more information on pricing flexibility.
Can I negotiate the price of a car?
Our listed prices are competitive and based on market value. However, we’re happy to discuss pricing options with you, especially if you’re buying multiple cars, trading in a vehicle, or exploring financing options. Please contact us for more details on any available discounts or promotions.
What documents do I need to purchase a car?
What documents do I need to purchase a car?
To complete your car purchase, you’ll typically need:
- A valid government-issued ID (e.g., driver’s license or passport).
- Proof of address (utility bill or lease agreement).
- Proof of income (for financing options, if applicable).
- Any trade-in documentation (if exchanging a vehicle).
Can I buy a car as a gift for someone else?
Yes, you can purchase a car as a gift for a friend or family member. However, the car must be registered under their name and they will need to provide their ID and address documentation during the process. We can assist you in making the car a special gift.
Can I buy a car for someone in another location?
Yes, we can arrange for delivery to another city or state, depending on our delivery policies and fees. Just let us know where the car needs to go, and we’ll handle the logistics.
Can I test drive the car before purchasing?
Of course! Schedule a test drive at your convenience by contacting our support team through the phone, WhatsApp or email.
How can I schedule a viewing or test drive?
You can easily schedule a test drive by:
- Selecting the car you’re interested in.
- Clicking the “Schedule Test Drive” button on the car’s listing page.
- Picking a date and time that works for you.
Alternatively, you can call or email us, and our team will assist in setting up a convenient appointment.
Do you offer trade-in options for my current vehicle?
Yes, we accept trade-ins! Simply bring your car to our location, and our team will assess its value based on its condition, mileage, and market value. We’ll offer you a trade-in price that can be applied toward the purchase of your new car.
Do you offer delivery services for purchased cars?
No!, Once you have completed your purchase and signed all related documents, you can come for your car at your own convenience.
Can I customize my car after purchase?
Yes, we offer customization options, including:
- Upgraded interiors.
- Alloy wheels.
- Advanced sound systems.
- GPS tracking and other tech add-ons.
Our specialists will help you design the perfect car for your needs.
Do you offer warranties or extended coverage?
Yes, many of our vehicles come with manufacturer warranties, and we also offer extended warranties for added protection. Depending on the car, you can choose a plan that best suits your needs for maintenance and repairs.
Can I sell my car to WTEWHEELS?
Yes, we offer car-buying services. You can submit your car for evaluation online, and we’ll provide a competitive offer after inspection.
What should I do if my car breaks down after purchase?
In case of an issue with your car, we encourage you to contact us immediately. Depending on the situation, we’ll guide you on how to get the necessary repairs under warranty or connect you with a trusted repair service.
Do you offer warranty or service packages?
Many of our vehicles come with manufacturer warranties, and we also offer extended warranty and service packages for added peace of mind. These packages can include routine maintenance, repairs, and roadside assistance.
What is the return policy?
Our return policy may vary depending on the vehicle type and purchase agreement. Please refer to the terms and conditions or contact our customer service for specific details about returns, exchanges, and refund eligibility.
How do I know if a car is available or still in stock?
All our listings are updated in real-time. If a car is no longer available, it will be marked as sold or out of stock. To ensure availability, you can contact us directly or request to be notified if the car you want becomes available again.
What tools do you have to help me find the right car for me and my budget?
We provide the following tools to streamline your car search:
- Search Filters: Narrow your options by make, model, price, mileage, or year.
- Loan Calculator: Estimate monthly payments based on your budget.
- Comparison Tool: Compare up to 2 cars side by side.
- Recommendations: Personalized car suggestions based on your preferences and search history.
Can I save my favorite cars to a list I can view later?
No! Our platform doesn’t have a user page and therefore cannot implement user-specific features like Favorite, Wishlist, “Add to Cart” etc.